Zone Alarm Removal
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YOUR CASE DETAILS
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Case Number: 247445
Case Assigned to: Zone Labs Technical Support
Case Subject: Password
Case Status: Closed
Case Creation Date: 12/29/2003
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DESCRIPTION
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Dear John,
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This Information Applies to:
ZoneAlarm Pro ZAP
ZoneAlarm Plus ZA+
Summary
If you want to fully uninstall and do not plan to reinstall ZA+/ZAP,
OR if you received this from Tech Support as a solution to your
issue.
Solution
In order to completely remove ZA+/ZAP from your system, please do
the following. If any of the steps below do not apply to you, or you
are unable to perform the function listed, CONTINUE ON to the next
step.
If you plan to reinstall, then before starting, please be sure to
download the latest version. Note that a current valid license key
is required to download ZoneAlarm Plus or Pro.
For ZoneAlarm:
http://www.zonelabs.com/
zadownload
For ZoneAlarm Pro:
http://www.zonelabs.com/zapdownload
For ZoneAlarm Plus:
http://www.zonelabs.com/zaplusdownload
Note for ZoneAlarm Plus/Pro users: In order to download the latest
version, you must have a valid key. To find out if your key is
valid, click Overview -> Product Info. Your expiration date and time
will appear directly underneath the license number.
If your key is not valid, use the following link to renew:
http://www.zonelabs.com/renew
Be sure to install from an account with Administrative privileges,
if your OS supports them.
Please do the following. If any of the steps below do not apply to
you, or you are unable to perform the function listed, please
CONTINUE to the next step.
1. Open the ZoneAlarm Pro/Plus program, go to the OVERVIEW ->
PREFERENCES tab, and make sure the Load At Startup box is UNchecked.
Close the program, then right-click on the ZA icon and select
Shutdown. Wait 2 minutes before going on.
2. REBOOT.
3. You should now have no ZoneAlarm processes running on your system.
4. Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to
say YES to the security check.
WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe
Mode. The program may not be able to make the proper registry
changes in Safe Mode, thus generating errors after a reboot.
5. REBOOT.
6. To make sure that you can see the ZA+/ZAP system files, if they
are still on your computer:
a. Right-click on Start, then left-click on Explore. When the
Windows Explorer panel appears:
- In Windows 98SE: Click View -> Options (in Windows 98, this will
be called "Folder Options"). Click the "View" tab, then
click
the "Show all files" radio button.
- In Windows ME, XP, 2000: Click Tools -> Folder Options. Click
the "View" tab, then click the "Show hidden files and
folders" radio
button.
b. Make sure you also UNcheck the box to "Hide Protected Operating
System Files" if you have one.
c. When searching, be sure it searches ALL hidden files and folders.
d. Click OK.
IMPORTANT NOTE: Making modifications to system files may disable
crucial functions of your Windows operating system. We strongly
suggest re-enabling the "Hide files and folders" feature once all
ZoneAlarm files have been removed. See the following web page, and
verify that the files and folders are removed:
7. Click on Start, then Search or Find, and select Files. Make sure
that the location box is set to search your local hard drive
(usually C :) or All Local Drives. XP users, set advanced search
options to search ALL files and folders!
Type the following exactly - delete any folders found:
zonelabs
“zone labs”
“Internet logs”
Type the following exactly - delete any files found in \Windows or
any subfolder below it, or in your \Temp folder):
vsdata.dll
vsdata95.vxd
vsdatant.sys
vsmon.*
vsmonapi.dll
vsnetutils.dll
vspubapi.dll
zaplus.*
zapro.*
zlparser.dll
zonealarm.exe
zoneband.dll
vsinit.dll
vsutil.dll (please right-click, Properties -> Version to be sure it
is a ZA file. Do NOT delete this file unless it is a Zone Labs file!)
GLB*.* (delete any of these that you find in any of your TMP or
TEMP folders)
Type the following exactly - delete any files found in any folder
with "Programs" in the pathname):
zapro
zonealarm
"zonealarm pro" (including quotes)
8. Make sure your Recycle Bin is empty (right-click and select
Empty).
9. REBOOT
NOTE: If you received an error message upon deleting the files, or
if the original programs remain in the Programs list, or if the
problem persists after this, removing the files in Safe Mode will
allow you to delete the files properly. Click Start, Help, and
search for "SAFE MODE" for information specific to your system.
Additional keywords
Uninstall, unins01, unins05
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PROBLEM WITH WEB FORM
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If you experience any problems using Zone Labs Technical Support web form,
please send email directly to customercare@zonelabs.com
NOTE: Priority One Support: Licensed (paid) users of ZoneAlarm Plus or ZoneAlarm
Pro receive the highest priority in our support queue.
Trial users of Zone Alarm Pro/Plus receive the same level of service during
their 30-day free trial period.
You should receive a reply to your issue via email within 1-2 working days
(excluding weekends) under normal circumstances.
Thank You,
Zone Labs Customer Support Team